Refund Policy

1. Full-refund eligibility

• Customer cancellation requested at least eight hours before the scheduled start.
• The consultant cancels and the customer chooses not to reschedule.
• Verified payment cannot be converted into a confirmed booking.
• A duplicate or excess payment is verified.

2. Non-refundable situations

Cancellations made less than eight hours before the scheduled start and customer no-shows are non-refundable. Late arrival does not extend the scheduled meeting. These limits do not remove remedies available for a deficient or misrepresented service under applicable law.

3. Requesting a refund

Email contact@vikash-sharma.com with the booking email, scheduled time, and booking or payment reference. Do not send card numbers, UPI PINs, passwords, or bank credentials.

4. Processing and destination

Eligibility will be reviewed and an approved refund will be initiated through PhonePe to the original payment source. Paid-but-unbooked cases will be addressed within one business day. Bank or payment-network settlement time may vary after initiation.

5. Failed or pending payments

A browser error or redirect does not establish payment status. Pending or ambiguous transactions are reconciled against PhonePe records before a refund or booking decision is made. Please retain the payment reference until the matter is resolved.

6. Questions and complaints

Contact the Grievance Officer, Vikash Sharma, at contact@vikash-sharma.com. Include only the minimum information needed to identify the transaction.